Contact Us
How can we help?
Have a question about one of our kitchen products, desktop accessories, order status, delivery, return, refund, or exchange? Our customer support team is here to help you.
Question About an Existing Order
Please include your order number and the email address you used when placing your order. This helps our team locate and review your purchase more efficiently.
Problems With Your Order
If your item arrives damaged, defective, incomplete, incorrect, or materially different from what you ordered, please contact us as soon as possible.
To help us review the issue quickly, please provide:
- Your order number
- A clear description of the issue
- Clear photographs or video where appropriate
- Photos of the shipping label and packaging if the parcel was damaged
After reviewing the information, our customer support team will advise you regarding the next appropriate step.
Before Returning an Item
Please contact our customer support team before attempting to return an item.
Do not automatically send returns to our registered business address. The appropriate return address may be different from our registered office and will depend on the item, fulfillment location, and your specific return request.
Response Time
Our customer service hours are 8:00 AM – 10:00 PM Daily.
We aim to respond to customer inquiries as promptly as reasonably possible. Response times may be longer during holidays, promotional periods, high-volume periods, or when an issue requires additional investigation.