Return & Refund Policy
Return & Refund Policy
This policy explains our return process, return eligibility, product variations, damaged or incorrect orders, return shipping, exchanges, refunds, cancellations, and consumer rights.
Return Window
Return requests must be submitted within the applicable return period for your order.
Please inspect your order promptly after delivery and contact us within the applicable return window if you wish to request a return.
Starting a Return Request
Before returning merchandise, contact service@orvelmont.com.
Please provide:
- Your order number
- The item you wish to return
- The reason for the return
- Photographs or additional information when relevant
Our customer support team will review the request and provide appropriate return instructions if the return is eligible.
Return Eligibility
Products should generally be returned in an appropriate condition, including original components, accessories, manuals, labels, and packaging where applicable.
Items showing misuse, alteration, excessive wear, avoidable damage, missing components, or other conditions inconsistent with the return requirements may not qualify for a full refund.
Product Variations & Natural Differences
Some products may show minor differences in color, shade, texture, pattern, finish, dimensions, or appearance because of manufacturing tolerances, materials, production batches, photography, lighting, and display settings.
Return Address & Authorization
Do not automatically send returns to our registered company address.
The return destination may vary based on the product, warehouse, fulfillment location, supplier, and order circumstances.
Returns sent to an unauthorized or incorrect address may be refused, delayed, or unable to be processed.
Non-Returnable Items
Certain items may not be eligible for return where permitted by applicable law. Examples may include products that cannot reasonably be resold because of hygiene, safety, customization, use, condition, clearance status, or other product-specific circumstances.
Mandatory consumer rights are not excluded by this provision.
Damaged, Defective, Incorrect or Incomplete Orders
If your product arrives damaged, defective, incorrect, or incomplete, contact us as soon as reasonably possible.
Include your order number, a description of the problem, and clear photos of the product, affected area, shipping label, and packaging where relevant.
Return Shipping Costs
Responsibility for return shipping depends on the reason for the return, the condition of the item, and the applicable return circumstances.
If the return concerns a verified fulfillment error, damaged product, or other eligible issue, our customer service team will explain the available resolution.
Exchanges
Exchange availability depends on product inventory and the circumstances of the request.
Contact customer support before returning an item for exchange. We cannot guarantee that the same item or variant will remain available.
Inspection & Refund Timing
Eligible returned items may be inspected after they are received.
If the return is approved, the applicable refund will be processed. After we issue a refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
Refund Method
Approved refunds are normally issued to the original or otherwise applicable payment method used for the transaction, subject to the capabilities of the payment provider and applicable requirements.
Chargebacks
If you experience a problem with an order, please contact us first so that we have an opportunity to review the issue and attempt to provide an appropriate resolution.
Order Cancellations
Cancellation requests should be submitted as quickly as possible.
We cannot guarantee cancellation after an order has entered processing, packing, fulfillment, or shipment.
Consumer Rights
Nothing in this policy is intended to exclude, restrict, or limit consumer rights that cannot lawfully be excluded or limited under applicable law.