Orders are processed before shipment. Processing may include payment review, address verification, inventory allocation, packing, and preparation for carrier collection.

Processing may require additional time during weekends, public holidays, sales, promotional events, or periods of unusually high order volume.

Delivery estimates begin after an order has been processed and shipped. Any estimated delivery period is an estimate rather than a guaranteed arrival date unless expressly stated otherwise.

Actual delivery timing may be affected by destination, carrier conditions, weather, public holidays, transportation disruption, or other circumstances outside our reasonable control.

Applicable shipping charges are shown during checkout before payment is completed.

Rates may vary depending on destination, products, package size, order value, delivery method, and promotional conditions.

Orders may be fulfilled from different warehouses, logistics centers, suppliers, or fulfillment partners depending on product availability and destination.

Items from the same order may occasionally arrive in separate parcels.

Where available, tracking information is normally provided after an order has been shipped.

Tracking may take some time to display its first carrier scan after a shipping notification or tracking number has been generated.

Please carefully review your delivery address before submitting your order.

If you notice an error, contact us immediately. Address changes cannot be guaranteed after processing or fulfillment has started.

Delays or failed delivery resulting from incorrect or incomplete customer-provided address information may not be the responsibility of Orvelmont™.

Delivery availability to P.O. boxes, APO/FPO addresses, military addresses, and U.S. territories may depend on the carrier, product, package dimensions, and shipping service available for the destination.

Tracking systems do not necessarily update at every point during transportation. A parcel can continue moving through the network even when no new scan has appeared.

Please allow additional time during severe weather, holidays, high carrier volume, transportation disruptions, or peak shopping periods.

If tracking has not updated for an unusually long period and the parcel appears to be lost, contact customer support with your order number and tracking details.

We may need to review carrier information before determining the appropriate next step.

If tracking shows “Delivered” but the package cannot be located, please check the delivery area, mailbox, porch, reception desk, mailroom, household members, neighbors, and building management where applicable.

You may also need to contact the carrier regarding the delivery scan or proof of delivery.

If a parcel arrives damaged, incomplete, or contains the wrong item, contact us promptly.

Provide your order number, a description of the problem, and clear photos of the product, packaging, shipping label, and damaged area where relevant.

Where international delivery is offered, orders may be subject to customs processing, import duties, local taxes, handling charges, or other requirements imposed by the destination jurisdiction.

Unless expressly included at checkout, charges independently imposed by customs authorities, government agencies, or carriers may be the recipient's responsibility.